- User rights: the user must have rights to the MYTPEN installation directory and rights for the file LICENSE.EXE. This file is required during Logon to verify a valid license - if it is not available, eventually the logon will turn itself off assuming it is in demo mode. To prevent this, verify all users have rights/permissions to the LICENSE.EXE file in the install directory.
- Other Network Logons / Novell logon: If properly setup, the user name and password should be the same for all services / networks / resources required. If the WinLogon process cannot establish the appropriate logon using the Workstation logon user name and password, it will open a dialog to establish the logon to the other resource(s). To prevent this, verify that all resources use the same user name and password.
- Network Logon - works best in as clean a system as possible. Working with virus scans, secure desktops, or other non-standard windows software have been reported as causing lock-ups, or lack of proper operation.
- There can be a problem if the user logging on has limited rights.
Original ID: PC223724
|Category: Common||Type: Problem/Resolution||Product: My-T-Pen|