Here are some items that have occurred that may help you resolve this issue...
- The license is actually valid, but the license manager was already running unbeknownst to you. Restart your system & run Licensing Information directly (without running the product).
- You did not copy the entire license information correctly. Between the ( ===== . . . ======) lines actually means all the information between the 2 lines, including carriage returns (i.e. blank lines) If you end the license file prematurely by not including any trailing carriage returns (i.e. the trailing blank lines), the verification will fail.
- You saved the file directly to the LICENSE.LIC file, but it is in Unicode format (rather than ANSI). From Notepad, try a File | Save As. . . and verify the encoding is ANSI. For newer license files, it is the opposite - it must be in UNICODE format, not ANSI. As a reference, if the file contains "# This is an Authenticated License File" then it should be ANSI. If it does not have that line, it is UNICODE.
- The file was modified from DOS Text (carriage return/line feed) line breaks to UNIX text (line feed) line breaks - Use WordPad, and and Save As Text (MS-DOS/Text).
- You have extensions hidden, and you saved the file as a .txt file, so even though you see LICENSE.LIC, the file is named LICENSE.LIC.txt, and this (no matter what you actually see) is not actually a file named LICENSE.LIC (which is what the IMG License Manager is looking for). Refer to the Command prompt (Run | CMD) or turn off the "hide extensions of known types" in Folder Options.
- The product and/or version is not an exact match. It must be to license.
| Category: Licensing | Type: Information | Product: General Issue |
Notes:
As seen in ...
