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Category Type Product Version

PI0105120379
Changing the Default Installation Location

This only applies to releases prior to 2007

The Setup program currently remains a 16-bit application for support for Windows 3.x. In general, this does not cause any problems or issues, but the following may be relevant to certain individuals:


Original ID: PI300314
Category: InstallingType: Problem/Resolution Product: General Issue



PI0105120380
Software Setup (SETUP.EXE)

(NOTE: This has not been a common problem since Windows 98 SE, circa 1999)

There is a known compatibility issue with various video drivers when running our SETUP.EXE in certain resolutions / color depths. Any errors are related to an improper implementation with the driver's ability to perform the Windows API StretchBlt operation (GDI support). We apologize for any inconvenience, but this is NOT a problem with IMG software. If you experience any errors or difficulties while installing IMG software, we suggest you do one of the following:


Original ID: PI300315
Category: InstallingType: Problem/Resolution Product: General Issue



PI0105120442
Windows XP (2000/WS 2003) reports error with 16-Bit Sub-System / Setup does not run

This only applies to releases prior to 2007.

The Setup program currently remains a 16-bit application for support for Windows 3.x (schools, hand-me-down systems, etc.). Please note that Microsoft no longer supports Windows 3.x at all - please consider this. Windows NT/2000/XP allow 16-bit progrmas via a "Windows on Windows" (WOW layer) compatibility subsystem. Normally this is transparent to the user.


Original ID: PI300313
Category: InstallingType: Problem/Resolution Product: General Issue



PI0105120456
My-T-Pen, My-T-Soft, My-T-Touch Versions 1.77 & earlier
Unable to Install, Message is: Setup cannot run while portions of My-T-Soft are Active! Close all programs, then retry
However, you have not installed software, and all programs are closed. You may also find that setup works fine on other systems.

The Setup program looks for Windows with certain names, and one of these windows is the Welcome screen run when you first install the software. Unfortunately, the program looks at ANY window with Welcome in the caption, and reports this result. We have created a program that looks at the same items as Setup, and reports details so you can shutdown or remove the particular program causing this conflict. You can download VERIFY.EXE (MD5: 5BDBB80834BA96C52BA12C16184C4B1D) and run it on the system reporting this message to diagnose what particular program is causing this conflict. You can use Task Manager (or Add/Remove programs) to close or remove the problematic program. Once Setup is complete, you can reboot to reset the system, or restart the program, or re-install the program.

For downloaded demos, another solution is to use a different install approach, see Alternative Downloads for My-T-Soft.


Original ID: PI300316
Category: InstallingType: Problem/Resolution Product: General Issue



PI0109120602
Need more control over install when using an MSI install option

The MSI files are essentially databases of information used by the Windows Installer to install the files and setup a system. The executable to use is "msiexec.exe" and any appropriate command line switches. In general, if you double click on an MSI file, Windows launches msiexec with the /i install option (e.g. "msiexec /i mts178_2000xp.msi").

For some basic, frequently asked for options, here are a few that can be used with the standard IMG MSI install files (these switches are not case sensitive):

In these examples, the msi file should be replaced with the msi file you want to operate on…

msiexec /i mts178_2000xp.msi
This installs My-T-Soft 1.78 (using the user interface)

msiexec /qn /i mts178_2000xp.msi
This silently installs My-T-Soft 1.78 (with NO user interface)

msiexec /qn /x mts178_2000xp.msi
This silently un-installs My-T-Soft 1.78 (with NO user interface)

msiexec /a mts178_2000xp.msi /qn TARGETDIR="C:\Documents and Settings\Full User\Desktop\Test"
This silently installs My-T-Soft 1.78 (with NO user interface) to a different target directory (for testing, etc.)

Further notes on command line switches:

/a = Administrative install - allows use of TARGETDIR override

/i = standard install

/x = standard un-install

/q? = user interface options

/qn = Displays no user interface.
/qb = Displays a basic user interface.
/qr = Displays a reduced user interface with a modal dialog box displayed at the end of the installation.
/qf = Displays the full user interface with a modal dialog box displayed at the end.
/qn+ = Displays no user interface, except for a modal dialog box displayed at the end.
/qb+ = Displays a basic user interface with a modal dialog box displayed at the end.
/qb- = Displays a basic user interface with no modal dialog boxes.

For further info on msiexec.exe, refer to Microsoft's documentation.

Category: InstallingType: Problem/Resolution Product: General Issue



PI0109120605
Installing on USB device, USB Install program does not see my USB Drive

For safety reasons, certain drive letters will not be checked for a USB device. Using Disk Management (In Windows XP, the easiest way to get to this is: Control Panel | Administrative Tools | Computer Management, then select Disk Management), you can change the Drive Letter to a H: or K: or other drive letter, and then re-run the USB install. You must have the USB device installed, and it must be visible as a drive in the Computer view of Windows Explorer.
Category: InstallingType: Problem/Resolution Product: General Issue



PI0113120706
Cannot Install from Standard Install (SETUP.exe)- Setup background appears, but Windows reports error

If any system environment entry is extremely long, it may cause an error due to an internal buffer size within the SETUP.exe installation program (due to release testing on fresh installs of various versions of Windows, this was not caught for years). Typically the environment is modified by application installs, so a machine with many installed applications is more likely to run into this. Options include reviewing system environment settings, restarting the system, or run the installation process in a limited environment. This issue has been resolved for releases available after the first half of 2013. Note that 1.78 / pre-2010 releases will not be updated - options include running the MSI install, or modifying the environment to temporarily remove the entries that are extremely long. At a CMD prompt, you can use "set > env.txt" to create a text file (ENV.TXT) with the environment - view file size in Windows Explorer (the size should be under 700 bytes for SETUP.exe to run correctly). Typically there will be 1 or 2 extremely long items (path, etc.). You can modify the environment in Control Panel | System | Advanced Settings | Environment Variables. By saving the environment in a text file, you can safely delete items, then re-introduce them after completing the install.
Category: InstallingType: Problem/Resolution Product: General Issue



PI0113120711
Unable to un-install IMG Software, Improper version installed, or software conflicts

Download and run the IMG Software System Check Utility. This utility will check your system for installed versions of IMG software, and allow you to remove files, folders, and registry entries. This should typically only be used in conjunction with IMG Technical Support.

Download IMG Software System Check Utility img_software_check.exe 10/16/2017 (96KB) (MD5: 9D3AEC02DBB51C28F3BFE99855FA115E)

Download IMG Software System Check Utility (older build for XP/2000) img_software_check.exe 4/12/2013 (87KB) (MD5: 4CDFD672B4B0F72BE7562BEA199945AA)

Basic Operation

IMPORTANT:
If you can not get past the message that "Software is running" and you have closed all IMG Software, you can try restarting and then retrying. If you still run into this issue, then the IMG software may be in the Startup - you can use Start | Run | MSCONFIG | Ok to review startup items. You can also use the Task Manager to "End" the software - right-click on a blank area of the task bar, select Task Manager, and then view all processes and look for the IMG Software - then select and End Process.

Notes:
This does not yet address every IMG software release, so it may not apply to the specific version of Windows and version of IMG Software. This will eventually be incorporated into support options and system management tools and will be updated at this location as necessary. It is a 32-bit version, but does handle 64-bit installs. (32-bit so it can run on both 32-bit and 64-bit systems - can't do that with a 64-bit version!)
This does NOT delete private/user level settings, nor remove Build-A-Board BOARDS, SOURCE, or TARGET results - does now have an option to open Windows Explorer to enable you to handle these folders as desired.

Category: InstallingType: Problem/Resolution Product: General Issue



PI0114120723
Setup runs and appears to run correctly, but software is not installed

Older versions of the single-file/self-extracting executable install exe's must be run/installed from the system where they will be installed. If run from a network (or USB drive, or other media), the setup portion will not successfully extract the software files from the compressed package embedded in the EXE. The Setup portion will appear to run successfully (and probably rather fast), but the software will not be installed. You must copy the EXE to the desktop or documents or download location, and launch it from the system that you are installing the software on. Also note this may occur if there is not enough disk space, or possibly other system issues, so also verify your system. If downloaded, you may wish to verify the size/MD5 of the file to ensure the EXE is not corrupted.
Category: InstallingType: Problem/Resolution Product: General Issue



PI0115120818
I've copied the IMG Products Disc onto a USB drive, but when I run the SETUP.exe I receive a message indicating "Initialization Failure - No Products Available! Cannot continue…"
I want/need to install from a USB drive.

You will need to update the SETUP.INI file in the Autorun folder. By default, in [Settings] the Mode is set to CHECK, i.e. Mode=CHECK. You can use Notepad or other editor to open Autorun\SETUP.INI, and change the Mode setting to Mode=CD - this forces SETUP.EXE to treat the location as if running from a disc. The SETUP.EXE program is multipurpose, and without this setting, will act as if it is the Autorun executable for an inserted USB drive (since it is being run from a USB drive), and expects installed folders for products that are meant to be autorun. When wanting the USB drive to act like an installation disc, you need to force the Mode setting so SETUP.exe operates in the installation mode.
Category: InstallingType: Problem/Resolution Product: General Issue



PI0115120821
Need to verify IMG Installation for IMG System tools - Download Manager and License Manager

Download and run the IMG Software Configuration Check Utility. This utility will check your system for proper installation of the IMG Download Manager and IMG License Manager and verify support level. This should typically only be used in conjunction with IMG Technical Support.

Download IMG Software Configuration Check Utility img_config_check.exe 7/9/2015 (96KB) (MD5: F99525FB3B307106348FAFA3FEA46F13)

Basic Operation


Notes:
This may report an error for older IMG software due to new requirements and support functions. Use the IMG Download Manager (Check for Updates…) to update files.

Category: InstallingType: Problem/Resolution Product: General Issue



PI0116120855
Need to run SETUP.exe with quiet (no user interface) / un-attended install option, and need Desktop and/or Startup Shortcut

The original /q or /i install options for unattended installs were done for customers wrapping the installation into their own installation approach, and the desktop/startup shortcut options were bypassed, leaving system configuration up to the master install. For customers that need this capability, an updated SETUP.exe is available that supports these options as specified in the INSTALL.XML (the existing settings are used for the standard install and indicate if the option is available, and if it is default checked (CAPS) or clear (lowercase)).

You can download a replacement SETUP.exe here:

Setup2016Sep06.zip (SETUP.EXE) 216KB (MD5: 525739BA93FC3E44A251BF5FFF143536) 9/5/2016

Download, extract, and replace SETUP.exe with the updated SETUP.exe (from zip)

Using My-T-Soft as an example, a typical install set will be SETUP.exe / INSTALL.XML / My-T-Soft.PKG (similar for other packages). To create the shortcut, the INSTALL.XML file must be changed in the GROUP Action item using the following conventions (case is used as indicator, comma is separator):
DESKTOP=Create Desktop Icon
desktop=Skip/Remove Desktop Icon
STARTUP=Create Startup Icon
startup=Skip/Remove Startup Icon
MTSICON=Use My-T-Soft keyboard Icon (My-T-Soft type installs)

As an example, the following text will create a Startup shortcut icon:

. . .
. . .
<SOURCE>
<TYPE>GROUP</TYPE>
<NAME>My-T-Soft</NAME>
<DATAFILE>desktop,STARTUP,MTSICON>/DATAFILE>
</SOURCE>
. . .
. . .

<DATAFILE>DESKTOP,STARTUP,MTSICON</DATAFILE> will create both a Desktop and Startup Icon.

Category: InstallingType: Problem/Resolution Product: General IssueVersion: 1.78 1.79 1.80



PI1105120142
Unable to run Setup / 16-bit subsystem error.


Original ID: PI223722
Category: InstallingType: Problem/Resolution Product: My-T-SoftVersion: 1.77



PI1205120204
I want to un-install OnScreen but I cannot find the Development Kit in add/remove programs.

Use a Find or Search from your C: Drive (i.e. My Computer, Right click on C: drive, then select Find (or Search) and enter DEVKIT - this will show you the folder where the files are located. There is no un-install as it normally is installed under the Install folder, and is removed when un-installing the "main" product.
You can remove OnScreen from the Control Panel Add/Remove programs.
Original ID: PI253944
Category: InstallingType: Problem/Resolution Product: OnScreen



PI1805120254
Unable to run Setup / 16-bit subsystem error

Refer to Installation (Setup) support
Original ID: PI225168
Category: InstallingType: Problem/Resolution Product: My-T-PenVersion: 1.77



PI2005120129
Downloaded File / CD Install Hangs
Install completes, but Program Group Shortcuts do not point to valid files


Original ID: PI223703
Category: InstallingType: Problem/Resolution Product: Build-A-BoardVersion: 2.10



PI2009120607
I have installed the BAB210.MSI and am running Build-A-Board, but after I successfully build a board and try to run it, nothing happens.

The 2.10 MSI install does not establish the registry entries for the Target and Source locations. To do this, after install, run the Build-A-Board builder, go to Edit | Properties, click on the Global Settings tab, then make some modification to the settings so the Apply button is enabled (e.g. click on the . . . Button, then click on Cancel, or click on the Single File Keyboard Layout button), then click Apply. This will save the settings for the Source, Target and Bin folders.
Category: InstallingType: Problem/Resolution Product: Build-A-BoardVersion: 2.10



QI0105120099
I installed Windows XP and my system number has changed. Can I still use the same key?

No, if the system ID is different, then the codes cannot be used. You can transfer a license at http://www.imgpresents.com, click on Support, and on the left, click on License transfer.
Original ID: QI253134
Category: InstallingType: Question/Answer Product: General Issue



QI0105120381
How do I Install a downloaded demo?

Simply run the downloaded EXE (executable) file. It will self-extract, and run Setup for you automatically.
Original ID: QI111316
Category: InstallingType: Question/Answer Product: General Issue



QI0105120382
How do I Un-Install the software?

Go to Start Menu | Settings | Control Panel, and select the Add/Remove Programs icon - scroll down to the IMG section, and select the IMG product you wish to un-install. Double-click or select the Change/Remove button, and accept the default answers to the un-install questions.
Original ID: QI111317
Category: InstallingType: Question/Answer Product: General Issue



QI0105120383
Where can I find more information about the installed files & system configuration?

Refer to the Help & Notes provided with the product. All IMG Products have detailed documentation (sometimes provided in the Advanced User Notes).
Original ID: QI111318
Category: InstallingType: Question/Answer Product: General Issue



QI0109120610
Does IMG software support Windows Vista 64-bit (or Windows XP 64-bit)?

Yes, all software will run correctly as long as you select the correct version of Windows. For Windows Vista or Windows Vista 64-bit, select Windows Vista. For Windows XP or Windows XP 64-bit, select Windows 2000/XP. The default \Program Files location noted in help may actually be \Program Files (x86). The primary benefits to 64 bit operation are the speed and additional RAM support for the system. You do need the correct 64 bit drivers for any hardware requiring Windows drivers.
Category: InstallingType: Question/Answer Product: General Issue



QI1205120106
When upgrading OnScreen should I install over the previous version or uninstall then re-install?

Depending on your needs, here are the differences between the three options:
Without un-installing, if you choose "upgrade" during the install, any macro panels, word lists, and configuration settings will not be changed.
Without un-installing, if you "continue regular installation" during the install, all files will be overwritten with the new versions, except for any new macro panels.
If you un-install, then re-install, you will have a clean installation.
Original ID: QI253132
Category: InstallingType: Question/Answer Product: OnScreen



QI1308120593
When integrating My-T-Soft TS in a custom installation, how can the "IMG License Manager" service be installed and managed?

There is a command line utility available that can be used to install, start, stop, and remove the service, by communicating with the Service Control Manager as required. This is not shipped with the product, but can be downloaded via these links:

Download MANAGE.EXE (181KB) (MD5: C5078D3C0338CC9BEF1367637CE113AD)
Download MANAGE.EXE as ZIP file (MANAGE.ZIP) (38KB) (MD5: 8E12F3DC70EA918CCF037D406D29C5AE)

To use this manually, you can download and copy this to the My-T-Soft TS installation folder (e.g. \WINDOWS\MYTSOFT, or \Program Files\MYTSOFT, etc.)
Then go to the command prompt, change to this location, and run MANAGE as follows:

Usage
To Install:
MANAGE INSTALL "C:\Program Files\MYTSOFT\IMGLM.EXE"[Enter]
-or- MANAGE INSTALL "C:\WINDOWS\MYTSOFT\IMGLM.EXE"[Enter]
To Start:
MANAGE START[Enter]
To Stop:
MANAGE STOP[Enter]
To Remove:
MANAGE REMOVE[Enter]

So the typical approach at installation would be install this utility either with My-T-Soft TS, or with your utilities, then run INSTALL, then START. Note that the INSTALL command requires the full path and IMGLM.EXE (where IMGLM.EXE is the IMG License Manager service). At un-install, you would use STOP, then REMOVE prior to deleting files.
Category: InstallingType: Question/Answer Product: My-T-Soft TSVersion: 1.77



QI1705120159
How do I un-install a demo version of Joystick-To-Mouse?

Close Joystick-To-Mouse - if unlicensed, a "License Manager" screen will show up - simply click "Register Later". Then go into Start Menu | Settings | Control Panel | Add/Remove programs, and find "IMG Joystick-to-Mouse" Answer Yes to uninstall, and this will remove the software from your system. To remove the download file, search for JTM260D.EXE, and delete this file.
Original ID: QI253337
Category: InstallingType: Question/Answer Product: Joystick-To-Mouse

Notes:



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